Login
Start Free Trial Are you a business?? Click Here

Balcas Energy Reviews

4.7 Rating 1,666 Reviews
96 %
of reviewers recommend Balcas Energy
Read Balcas Energy Reviews

About Balcas Energy:

Balcas Energy is part of Balcas, a natural leader in the world of timber.
We opened our first sawmill in 1962 and became one of the largest in the UK and Ireland. Our success came from our knowledge of and respect for timber. In our quest to make the most of every precious tree, Balcas Energy was born.

A co-product of our operations is pure sawdust. In 2004, using natural tree resin as a binder, our engineers pioneered the production of high quality wood pellets.

Originally known as brites, our high grade EN plus pellets have since grown to become 50% of our business. In 2016, Balcas purchased the UK’s largest wood pellet distribution company Forever Fuels and in 2019, with growth in mind, rebranded as Balcas Energy. Balcas Energy is proud to employ some of the most experienced biomass experts in the UK and Ireland and thanks to our advanced Combined Heat and Power plant, both of our production sites are self-sufficient.

Balcas Energy’s Invergordon and Enniskillen sites have production capacities of 120,000 tonnes and 60,000 tonnes of wood pellets respectively. Our operations are so efficient that we put surplus electricity back into the grid throughout the year.

Balcas employs over 380 people and an additional 300 are engaged in forest harvesting and haulage on our behalf.

Visit our Online Shop: https://balcasenergy.com/online-shop/

Visit Website

Phone:

02866411001

Email:

energy@balcas.com

Location:

75 Killadeas Road, Enniskillen, County Fermanagh
BT94 2ES

Write Your review

Balcas Energy 5 star review on 9th February 2022
Anonymous
Balcas Energy 5 star review on 26th January 2022
Martin O
Balcas Energy 5 star review on 17th January 2022
Anonymous
Balcas Energy 5 star review on 13th January 2022
John F
Balcas Energy 5 star review on 7th November 2017
Carney T
Balcas Energy 5 star review on 21st June 2017
Trevor R
Balcas Energy 5 star review on 23rd April 2017
Ian S
1
Anonymous
Anonymous  // 01/01/2019
This was my first delivery of pellet and first order with Forever Fuels. My overall impression was good. The setup was quite long winded but once my account was set up the ordering and delivery were straightforward, although I would say that the confirmation email system is a little confusing. Delivery was just about perfect. The driver contacted us to confirm times, he arrived as stated and was highly professional. I would have no hesitation in recommending.
Helpful Report
Posted 9 years ago
Delivery turned up on time, with advance notification via phone by the driver. Very efficient and tidy delivery.
Helpful Report
Posted 9 years ago
Excellent service, very professional. Prices are a little high, mind...
Helpful Report
Posted 9 years ago
Dear Tim I'm pleased you found our service to be excellent! At Forever Fuels we don't aim to be the cheapest or the most expensive, but to provide the best value to our customers. Kindest regards Claire Hoyles Sales and Marketing Manager
Posted 9 years ago
Your drivers are always extremely polite and helpful. Chris is a great chap and very efficient.
Helpful Report
Posted 9 years ago
Quick delivery time.
Helpful Report
Posted 9 years ago
Driver always phones half an hour before delivery is due. Fast and reliable service.
Helpful Report
(Fishburn) - Posted 9 years ago
They were happy to accommodate a quick delivery after I failed to notice I was running out. They changed around their schedule for which I am very grateful
Helpful Report
(Avonmouth) - Posted 9 years ago
Very personable delivery driver, telephoned and told us what time he would arrive and delivery completed efficiently and professionally. All round excellent service.
Helpful Report
Posted 9 years ago
As always the ordering process was straightforward and Mark was efficient and courteous with the actual delivery
Helpful Report
(Middlewich) - Posted 9 years ago
Easy online ordering and efficient, polite service from the delivery driver. I would thoroughly recommend Forever Fuels.
Helpful Report
Posted 9 years ago
I was surprised the driver did not wish to visit the plant room especially as he was unsure which pipe to connect on to. Al previous drivers have done this.
Helpful Report
Posted 9 years ago
Hi Geoff, thanks for the chat earlier and advice on the set up and glad to hear that all is going well. Regards, Paul Entwistle Business Development Manager
Posted 9 years ago
Hi Geoff, thanks for the chat earlier and advice on the set up and glad to hear that all is going well. Regards, Paul Entwistle Business Development Manager
Posted 9 years ago
Delighted by the new service. Have had some very significant delays in the service in the past requiring multiple phone calls. This time everything was very easy, smooth and required no chasing up. Great relief and much appreciated.
Helpful Report
Posted 9 years ago
Driver was helpful and fueled hopper quickly. For me it is difficult to gauge how much fuel I need as the observation window is very small and becomes dirty and dusty. Due to the delay from ordering to delivery (This was approx 3 weeks) it is difficult to assess how much fuel will be needed and do not want to run out as the system heats the house and hot water. Sally M. Clark
Helpful Report
Posted 9 years ago
Hi Sally, glad to see that your delivery went well and apologies for the delay from ordering, our third tanker is arriving in Scotland this week which will help to cater for the growing demand and keep down lead times. Regards, Paul Entwistle Business Development Manager
Posted 9 years ago
The original agreed date was somehow missed but when I called to query the non delivery the problem was sorted very quickly and professionally and the delivery arranged for the next day.
Helpful Report
(Avonmouth) - Posted 9 years ago
Excellent service. Reliable and helpful.
Helpful Report
(Fishburn) - Posted 9 years ago
No problems- the delevery was efficiently carried out.
Helpful Report
(Fishburn) - Posted 9 years ago
Arrived on time. Extremely helpful. Thorough clean of hopper and refill done very efficiently. Excellent service
Helpful Report
(Avonmouth) - Posted 9 years ago
It was our first delivery and Kevin the driver was very pleasant and explained thinks patiently and clearly.It was very reassuring Thanks Kevin & to the rest of the team. Merry Christmas & A Happy New Year.
Helpful Report
(Fishburn) - Posted 9 years ago
The driver Simon was very helpful. He knew what he was doing and advised well.
Helpful Report
(Avonmouth) - Posted 9 years ago
Excellent service from forever fuels. The driver rang the day before and on the morning of delivery to keep me informed of his estimated arrival time. Once here he was very polite and efficient with the minimum of fuss. I will definitely continue to use forever fuels in the future.
Helpful Report
(Middlewich) - Posted 9 years ago
Balcas Energy is rated 4.7 based on 1,666 reviews